Trusted by Industry Leaders

Liquid Instruments
EG4
Ezlo
Cambium
Liquid Instruments
EG4
Ezlo
Cambium

How ept AI Makes Support Your Competitive Edge

Instant Resolution
Self-Updating Knowledge Base
Enterprise-Grade Security
AI Performance Management
Automatic Ticket Responses
Website Support Chatbot
In‑App Context-Aware Help
Engineer Research Tools

Instant Resolution

Instant answers across all support channels in under 1 second
Source-cited replies with full product context

First reply under 1m, 30-50% ticket deflection, 24/7 availability

Your Always-On AI Support Team

Five specialized agents work in sync to deliver instant answers, keep knowledge fresh, and improve accuracy over time

The Capabilities That Power Complete Support Transformation

Ticketing System Integration

Native OAuth connectors for Zendesk, Salesforce Service Cloud, Microsoft Dynamics, Jira Service Management, and HubSpot

Go live in days, not months
No workflow disruption
Bidirectional sync

Real Scenarios. Real Results. Real ROI.

See how each use case transforms specific support challenges

Automatic Ticket Responses

Automatic Ticket Responses

Support Engineer
ScenarioMonday morning ticket spike after new release
Solution
AI auto-responder resolves 30% of tickets before human triage; shows draft answers for the rest
Outcome
60%
Reduced triage time by 60%
Website Support Chatbot

Website Support Chatbot

End Customer
ScenarioCustomer needs help at 2am but support is closed
Solution
Website chatbot provides instant answers with source citations—no ticket needed
Outcome
Instant resolution, zero wait time
In-App Context-Aware Help

In-App Context-Aware Help

Mobile App User
ScenarioUser stuck on new feature in mobile app
Solution
In-app panel pops context-aware hint and KB snippet, preventing churn
Outcome
25%
Reduced feature abandonment by 25%
Engineer Research Tools

Engineer Research Tools

Senior Support Engineer
ScenarioComplex technical case requiring deep investigation
Solution
Advanced AI tools search across all documentation, code, and historical cases
Outcome
2hours
Resolved in 2 hours instead of 2 days
Combined Solution

Combined Solution

VP Customer Support
ScenarioEnterprise customer with multiple support channels
Solution
All four use cases working together: chatbot deflects simple questions, AI handles tickets, in-app prevents issues, engineers solve complex cases
Outcome
40%
40% cost reduction, 30-point CSAT improvement
  • All four use cases working together: chatbot deflects simple questions, AI handles tickets, in-app prevents issues, engineers solve complex cases

Seamless Integration With the Tools You Already Use

Quick to deploy, designed to fit your existing workflows

Zendesk
ZendeskNative integration with ticket management and knowledge base
Salesforce Service Cloud
Salesforce Service CloudConnect with CRM for customer context and case management
Jira Service Management
Jira Service ManagementSeamless integration with service desk workflows
HubSpot Service Hub
HubSpot Service HubNative integration with HubSpot Service Hub for ticket management and customer context
Slack
SlackReal-time notifications and team collaboration
Microsoft Teams
Microsoft TeamsEnterprise workflows and team communication
Discourse
DiscourseCommunity forum monitoring and auto-replies
Khoros
KhorosSocial media and community management integration

Enterprise-Grade Security & Compliance

SOC 2 Type II

Audited security controls and data protection compliance with annual certification.

GDPR Compliance

GDPR compliance with data residency options for EU customers.

ISO 27001 Ready

International information security management standard with roadmap to certification.

Row-Level RBAC

Role-based access control at the data level with tenant isolation.

PII Redaction

Automatic personal information redaction during data ingestion and processing.

Audit Trails

Immutable logs streamed to customer-scoped storage for up to 10 years.

Prove Great Answers, Efficiency Gains, and ROI in 90 Days

  1. Kick-off (Days 0-14)
    Connect ticketing system, import 30-day ticket sample, security review

    Customer Success Manager assigned

  2. Pilot (Days 15-45)
    Virtual agent in shadow mode on top 3 issue types, generate 20 KB articles

    AI Specialist monitoring performance

  3. Scale (Days 46-90)
    All queues covered, achieve 35-50% ticket deflection rate

    VP Support leading expansion

Proven Support Results From Industry Leaders

We have seen a 30% increase in NPS since adopting ept AI
Joe Faurote
Director Global Service Ops
Cambium Networks
Using ept AI in our product help has significantly reduced our support tickets
Andrea
VP of Engineering
Test and Measurement Equipment Vendor
Tough customer questions that used to take hours now take minutes.
Jing
Director, Global Support
Major Semiconductor Vendor

Try Tech Product AI Support Right Now

Experience instant, accurate support answers powered by our AI

Implementation Journey

Start simple, scale smart - implement one use case or combine them all

Quick Win
Day 1
Immediate 15-30% reduction in work
Build Confidence
Week 2-4
30-50% ticket deflection, faster response times
Faster Response
Week 8-12
15-40% ticket reduction
Proactive Support
Week 2-3
Prevents tickets before they happen
Advanced Capabilities
Week 1-2
Faster resolution of complex cases, reduced escalations

Choose Your Support Transformation Path

Start with one use case or implement them all. Book a personalized demo to see how Tech Product AI Support can reduce your support costs by 40% while improving customer satisfaction in just 90 days.